Australian orders $199+ qualify for free delivery, orders $198 and under will be charged a flat rate of $14.
All orders placed Monday - Friday, shipped within 48hrs of the order being received and are sent via Australia Post Express Post service.
Pick Up Orders - we offer a free pick up service if you would like to pick up your order from our Bondi Beach HQ. Pick up times are between 12 - 2:30 pm Monday - Friday (excluding public holidays) and must be confirmed with our customer service team via email once the order is placed to ensure the order is ready for you at the agreed time.
Pick up location: 249 Bondi Road, Bondi. We are located above Up South Bondi Cafe on the corner where the big Welcome to Bondi mural is painted. Access is via Up South Bondi Cafe, just take the stairs at the back of the cafe to find us.
Orders placed on weekends (or public holidays) will be sent the next available business day.
*Please allow extra time for packing/shipping during peak times, such as Christmas and Sale periods to receive your orders.
Sorry, we currently do not ship outside of Australia. We will keep you posted when we do!
Please note that our products are created to support and enhance your wellbeing and lifestyle and should not be used as a replacement for medical treatment or advice.
The Raw Store handpicks the most gorgeous natural crystals and minerals from around the world. Each stone is absolutely unique in size, shape and quality and no two crystals will ever be the exact same.
Our natural, raw crystal beauties have grown for thousands of years in the earth and as such can contain tiny fissures, pits, cracks or jagged edges here and there, however, this does not impact the beauty or energy of the stone. In fact, we feel it often just adds to the raw natural beauty of the crystal.
Please always review product images carefully as they make up an important part of the description. The Raw Store will not accept returns and exchanges based on crystal characteristics or change of mind.
If you believe your item is faulty please contact us firstname.lastname@example.org your order number and include a description and image/s of the fault.
Allfaulty items are eligible for return for refund or credit note within a 3 month period from purchase.
Returns are processed within 5 working days of receiving them. You will be sent an email notification once your return has been processed. Refunds via PayPal clear almost immediately after they have been processed however refunds via credit card can take up to 5 working days depending on the financial institution.
The Raw Store do not reimburse return shipping charges on refunds or exchanges unless the item is deemed faulty.
We do not make any promises as to the outcome of any of our metaphysical products. We provide you with the tools, but it is up to YOU to make the magic.
The Raw Store does not offer refunds based on a change of mind, we will only offer a refund on faulty items.
Sale, promotion or discounted products cannot be refunded, returned or exchanged unless deemed faulty.
Our exchange policy lasts 7 days. To be eligible for an exchange your item must be returned unused and in the same condition that you received it in. It must also be in original packaging. The Raw Store will not be held liable for items that are sent back broken or damaged.
All exchanges will be issued in the form of a credit note which can be redeemed at our online store.
The Raw Store do not reimburse return shipping charges on exchanges.
Please note sale items are final and cannot be returned for a refund or exchange unless deemed faulty.
The Raw Store bear no responsibility for the loss of an item being returned so we recommend that you return it using registered mail.
Please ensure you pack your return carefully with FRAGILE stickers (if returning crystals and delicate goods) and purchase insurance at the post office if you want to be covered for any damage that might occur in the post.
Please send an email to email@example.com to notify us before you return your item.
Post your item along with a copy of your invoice to:
We love to chat and enjoy hearing your feedback on our products and services so please get in touch or email us directly firstname.lastname@example.org
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WHO ARE WE
We are the The Raw Store - offering a unique collection of crystals + eclectic ritual tools for the modern mystics + magic-makers. Our curated range of beautifully designed, mindfully made objects will enhance your life, home, body + soul.